Privacy Policy
Our website address is: https://mastrolls.com
Last Updated: [30-October-2025]
Returns & Refunds for Non-Perishable Goods (e.g., Merchandise)
At Mastrolls, we take great care to prepare and deliver your orders with the highest standards of quality and hygiene. Since all our products are freshly prepared and perishable, cancellations or refunds are permitted only under limited circumstances as described below.
Orders once confirmed cannot be cancelled after food preparation has started. However, if you wish to cancel an order immediately after placing it, please contact our customer service team right away. If the order has not yet been confirmed or prepared, we may process a full refund to your original payment method within five to seven business days. Once the preparation process begins, cancellation requests cannot be accepted.
In the unlikely event that you receive an incorrect, incomplete, or damaged order, or if the food delivered is found to be spoiled or unfit for consumption at the time of delivery, you may request a refund or replacement. You must report such issues within 2 (two) hours of delivery by contacting our support team via email or phone and providing the order ID, delivery time, and any supporting evidence such as photographs. After verification, Mastrolls will initiate a refund or replacement at its sole discretion. Approved refunds will be processed within 5 (five) to 7 (seven) business days to the same payment method used for the purchase.
Refunds or replacements will not be provided if the customer simply dislikes the taste or ingredients, or if the food has deteriorated due to improper handling or delayed consumption after delivery. Orders that cannot be completed because of an incorrect delivery address, unreachable contact information, or refusal to accept delivery are also not eligible for a refund.
For orders placed through third-party aggregators or delivery partners (including but not limited to Zomato, Swiggy, Talabat, Deliveroo, DotPe, or similar platforms), their respective refund and cancellation policies will apply. Mastrolls shall not be held responsible for payment processing delays, delivery issues, or service errors caused by such third-party providers.
To submit a refund or cancellation request, please contact our Customer Support team by email at marketing@aminia.co.in or by phone at [+91 74500 13123] during working hours. Our representatives will review your request and assist you in accordance with this policy.
This Refund & Cancellation Policy applies to all Mastrolls operations globally and is designed to comply with the applicable consumer protection and food safety regulations in the jurisdictions where we operate, including the Consumer Protection (E-Commerce) Rules, 2020 (India) and the UAE Federal Law No. (15) of 2020 on Consumer Protection. Mastrolls reserves the right to modify or update this policy at any time, and any such changes will take effect immediately upon being posted on our website. The “Last Updated” date at the bottom of this section indicates when the policy was last revised.
Policy for Perishable Food Products
ALL FOOD SALES ARE FINAL. We do not accept returns of food products due to health and safety regulations. We put our best efforts that your order will arrive fresh and in excellent condition. If there is a problem with your order, please refer to Section 3 below.
Order Issues & Damaged/Incorrect Items
Our goal is for you to be completely satisfied. If your food order arrives damaged, spoiled, or is incorrect, we will remedy the situation. You must contact us within 24 hours of receiving your shipment.
Contact Us: Email [marketing@aminia.co.in] with your order number and clear photos of the damaged/incorrect items and the packaging.
Assessment: Our team will assess the issue. Upon verification, we will, at our discretion, either:
o Issue a full or partial refund to your original payment method.
o Ship a replacement product at no additional cost.
Refunds
Once we receive and inspect your returned merchandise (for non-food items) or approve your claim for a damaged / incorrect food item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your card issuer’s policies.
Shipping Damage
If your package appears severely damaged upon delivery, please refuse the delivery. If you have already accepted it, please contact us immediately at [marketing@aminia.co.in] with photos.
Contact Us
For any questions regarding returns or refunds, contact us at:
Email: [marketing@aminia.co.in]